A distinctive brand can help make a property stand out and we
believe our brand is one of the most powerful tools in creating
a relationship between your home and a potential purchaser. The
synergy between a company and its products is essential in any
retail environment, and is no less of a requirement when it comes
to selling property. Buyers and sellers want authentic experiences,
and our brand invites authentic interaction.
Opening the business as new company in 2010 meant the chance to create an image that was elegant and subtle, a way of conveying our Estate Agency, our ethics and our properties in an instant. We needed a visual identity that expressed how we represent our customers.
Our brand is a coherent image that expresses the essence of the homes we sell, through a combination of the company name, our presentation, our advertising style and the honest values it has become synonymous with. So no matter what price range a home is in, whether its urban, rural, contemporary cool or Bell Époque - our brand defines residential property.
Arnold & Phillips’ New Homes Division is client focused and offers an inclusive service for the sale of new-build homes. Our expertise is drawn from over 100 years combined experience in the property market which has earned us a valued reputation for the best in customer care, service and professionalism.
As a local business, our knowledge of the area is considerable and we can assist any client with land enquiries from a single plot potential to vast acreages. Our areas of group expertise enable us to advise on general planning for developers, technical expertise to architects working on local projects and advice on the preparation of planning documents. Our sales experience and our quality promotional material is vital when planning co-ordinated advertising campaigns and we even offer an interior design service for new development show homes.
Our experience gained from working alongside many of the industries leading house builders has led to a bespoke flexible service for developments both large and small, and has allowed us to successfully sell new homes throughout the region. Our experience also assists our numerous purchasers, who benefit from an easier buying process. Our hands on approach assists purchasers through every step of the moving process, from choosing their new home to moving day and beyond!
We wanted a way to channel our creativity via a very unique style of photography that truly captures the heart of a home, its character, emotion, its atmosphere...
that indefinable something that makes it unique.
As an experienced and passionate photographer, I wanted to combine traditional estate agency photography with fashion and architectural photography. In order that we could fully utilise the power of the internet and take potential buyers on a ‘virtual viewing’, I wanted buyers to be able to really get to know and understand a home without ever leaving theirs. I wanted to create that connection that you would only usually get if you were actually inside the home. I also wanted buyers left with that feeling that they just had to see more.
At a time of crisis for many other estate agents, our company’s photographic presentation has distinguished us and in turn, enabled us to sell more properties, for more Vendors, and in less time!
Our unique style has seen many attempted emulations by our competitors, which is great as it means standards are improving, but as a forerunner we are constantly adapting based on the interactive experiences and feedback our clients impart. At Arnold & Phillips our plans don’t stop here, we have a dedicated photographer and a strategy in place that we believe will over the coming years, again, take estate agency photography to a whole new level. At Arnold & Phillips your home is our art.
David Arnold (partner)
**(There are no additional charges for our photographic service, our investment in your home is our commitment to get you moving.)
The property market has never been so tough and buyers have never been so critical, so the presentation and marketing of your home has never been so important. Our commitment is to make our properties stand out above the competition, across every media, and to provide the ultimate in interactive property marketing.
Our brand new state of the art
website displays HD videos, and
showcases our unique stylised
floor plans and interesting
Our marketing material includes
fantastic eight page brochures,
eye catching local press
advertising, with over 50 different
templates (and growing) which
ensures our advertising always
looks fresh and interesting.
We also regularly advertise in Lancashire Life magazine – one of the region’s most highly regarded publications.
Our online presence extends
to Rightmove with every home
receiving a premium display (larger display). We also list every
home with Find A Property,
Prime Location and Globrix.
We use stylish framed displays in
our two boutique style town centre
branches. We use the latest web based
software to ensure all presentation
across every media is tracked and
followed so we know what works,
when, where and how! It also ensures
we always mail each new instruction
to our comprehensive mailing list of potential buyers, ensuring equal
opportunities for purchasers across the
Our mantra is simple: Provide the very best marketing available - bar none. Have absolutely no upfront marketing costs, and keep our fees competitive......Our results speak for themselves.
Arnold & Phillips is defined by the values and the vision of its founders, David Arnold, Tracy Phillips & Emma Arnold. In 2008 the property market (and the world for that matter) changed forever and we felt there had to be a better way to meet the very high expectations and individual needs of our clients. It wasn’t long before we began making plans for a different kind of Estate Agency, an agent committed to putting service first, and doing the best for each client. With this in mind, our commitment to service, our unique application of communications technology and our individual style of marketing, Arnold & Phillips opened the doors for the first time and in August 2010 our story began…
Since then, we have never looked back and have assembled a team of estate agents, known for their expertise, experience, integrity and discretion, each possessing an in-depth knowledge of the region and the current market conditions. Our respected team have a breadth of knowledge unrivalled in the North West, with the ability to deal with all professional enquiries pertaining to sales, lettings, surveys, land, rural, planning, commercial, new homes, project management, interior design, equestrian, prestige homes and investments. With a second branch under our belt in Southport and already regarded as one of the North West’s leading agents, our success in one of the toughest property markets in living memory has been truly remarkable, the foundations have been laid and our long-term strategy is in place, the story continues…
In conjuction with our strategic partners John Barnes FNAEA FICBA & Graham Bowling BSc(Hons) MRICS of Fitton Estates, Arnold & Phillips have over 80 years combined experience in the valuing of rural properties and a proven track record of selling country estates, farms, smallholdings, land and equestrian property across the Sefton and West Lancashire region.
We recognise that a Country or Equestrian property with land requires a different approach to that used for the ‘normal’ residential market. We will happily visit prospective vendors to discuss our bespoke marketing package and tailor the most appropriate advertising schedule in order to attract the ‘right’ buyer.
We treat each property and client individually, looking at the property as a whole, providing a free market
appraisal and advising on when is the best time to place a property on the market. We consider any development potential that might exisist and any potential improvements that might be made to enhance the value of a property. We believe our experience in the sale and valuation of rural and equestrian property to be second to none.
We also offer a discreet and confidential service available for those who do not wish to publicise their property for sale especially if there are business related activities.
We will also work closely with other professional advisors (accountants, architects, bankers, engineers, planning consultants, solicitors etc.) to ensure that Arnold & Phillips clients get the best advice possible.
David Amold - Tracy Phillips
Emma Arnold BA(Hons)
John Bames FNAEA FICBA
Graham Bowling BSc(Hons) MRICS
At Arnold & Phillips we understand that your individual financial situation is unique and deserves an equally unique approach designed to help put you on track to reaching your financial goals. We also recognise that sometimes, people just want to talk to someone impartial. No hassle, no commitment, no sales pressure just straight forward honest advice. That's why at Arnold & Phillips we are proud to be introducers for one of the most highly respected mortgage specialists in the region.
Hunter Mills Ltd are a local firm based in Ormskirk where they have been established for nearly ten years and their two mortgage advisors have a total of 56 years experience in financial services. Their reputation in the area is second to none with the vast majority of their business gained through recommendations and repeat business, our exclusive affiliation ensures clients are provided with the same care and attention we would give every other area of our business.
Mortgage consultant Des Platt is committed to exceeding the expectations of his clients, an experienced and accomplished specialist with unrivalled knowledge who’s friendly, ethical and hardworking approach has over the years won him almost as many friends as it has clients.
Talk to Des and you quickly get a sense of how committed he is to his customers - ‘’At Hunter Mills we care passionately about finding the right mortgage for our customers as well as advising clients on insurance protection to safeguard both their home and lifestyle. We are fully independent and offer a free initial consultation without obligation at either the client’s home or in our Ormskirk office. We are committed to customer service to the extent that if there is a better deal direct with a lender rather than through us, we will tell you, even if it means our receiving no remuneration. We have never advertised, thriving on the recommendations we receive from happy clients.”
Hunter Mills also offer advice on pensions, investments, savings, wills, estate planning, powers of attorney and trusts.For more information contact us on 01695 570102
At Arnold & Phillips we understand the importance of a well-presented home and the positive effects it can have on value and saleability. We also appreciate that when you’ve purchased a property it is often difficult in today’s hectic lifestyle to plan and create every aspect of your new homes look. Traditionally, interior design and project management services have been reserved for the high-end property market and the service is one which is often associated with a hefty price tag. That’s where we differ - and in partnership with the Jane Louise Design Studio, Arnold & Phillips are proud to be able to offer project management and interior design service which helps our clients realise the full potential in any project..................... creating a million-dollar look without the associated price tag.
From the very basic interior design requirements to full project management Jane has personally managed from design stage to completion, property worth over two million pounds and has interior designed many homes across West Lancashire and Merseyside from the quaint cottage to the contemporary masterpiece. We can help and advise on presentation, to help maximise the value and saleability of your home or if you are purchasing a property which requires modernisation by providing advice in best ways to design the layout of new kitchens and bathrooms to the stage of helping choose styles and materials and directing tradesmen to carry out the work if you require.
After a private and confidential consultation, Jane will personally prepare a full report based on your individual tastes and requirements. She can then provide expert advice in the planning process by using mood boards to illustrate in detail paint colours, fabrics, wallpapers and furnishings. Jane will provide experience and expertise in areas where required and gives a completely customised service to the individual client with a hands-on approach and attention to detail at every stage.
Says Jane “ Interior design has traditionally come with a hefty price tag, but that's where we differ, our aim is to create the perfect solution for your requirements at a budget to suit your needs, if we can achieve twice the look for half the cost then its a job well done, our first consultation is completely free with no obligation.”
David has enjoyed an illustrious twenty year career in the property industry with the best part of the last decade devoted to selling prestige homes across West Lancashire. Throughout this period he has earned a solid reputation as one of the area’s leading Estate Agents.
He prides himself on his knowledge of the local market and he possesses an intense dedication to surpass any clients expectations, believing that customer satisfaction is paramount. A natural communicator, David has a genuine interest in his clients and is passionate and enthusiastic with the planning of each clients house move.
“I find every aspect of estate agency exciting, I enjoy selling homes and everything that comes with the process, but most of all I love getting to know my clients and their needs, I am very focused on listening to what clients want and I will do everything possible to help make it happen.”
Tracy started her career in Estate Agency over twenty years ago, and has worked locally for the last eight. She has an intuitive passion for Estate Agency and is noted for her integrity and her desire to achieve successful sales for all her clients.
Dedicated and driven, with a superb local knowledge, and with an ability to communicate at all levels, Tracy offers honest and effective advice which has helped countless clients move smoothly through the house sale process.
“I have always focused on customer service and I believe that if you are going to sell your most important asset, you need to be able to trust your agent to guide you through what can sometimes be a difficult process.”
Since graduating from Edge Hill University with a first class honours degree, Emma has built up extensive experience in both the public and private sectors, with invaluable experience in conveyancing and the last 9 years in Estate Agency. Her relaxed and friendly approach puts clients at ease and enables her to build strong relationships with both buyers and sellers alike. Her finely tuned negotiation skills are enhanced by a reputation based on a professional, ethicaland trustworthy approach to sales, achieved through dedication and delivered promises.
“Working in the Estate Agency profession has been such a fantastic career choice for me. I am very much a people person and therefore I love the constant interaction, assisting clients in finding their perfect new home, and helping people move onto the next phase of their lives”
Having worked tirelessly within the industry for his entire 12 year career to date, Neil has gained extensive experience within the residential property market throughout Lancashire. A proud Lancastrian himself, his impressive communication and sales skills ensured a swift progression path, and were soon noticed by his professional peers, leading to other enviable opportunities presenting themselves, including a number of successful years within the Corporate Finance market, advising on the mergers and acquisitions of large businesses, companies and corporations for a highly regarded national organisation. A firm believer in the personal approach, Neil has always provided a very personable, bespoke service to his clients, always professional and polite, yet friendly and approachable, providing measured advice and supportive guidance from initial consultation to a successful completion. It is this dedicated and meticulous approach to his work, coupled with his conscientious and hardworking nature, which instils a certain confidence and trust within his clients, and has earned him an unrivalled reputation for only the highest standard of customer service.
Graham has proven throughout his career to be a dedicated and exceptionally driven agent. His genuine desire to deliver the best possible result and service experience is testament to his success.
With a reputation in the industry as a dynamic achiever, Graham's goal has always been to achieve consistent and excellent results for his clients. He prides himself on his communication and listening skills and in clearly understanding his client's needs and aspirations. Enhanced by his remarkable knowledge of all facets of property with over 15 years' experience as a chartered surveyor covering a broad spectrum from commercial & residential sales, to property development, investments, land acquisition and disposals, he offers educated, well-informed advice to both buyers and sellers alike.
Graham is a perfect fit in his market place and he connects with the coastal lifestyle and culture of the Merseyside and West Lancashire areas, born and bred in Ormskirk his knowledge and expertise in the region is second to none and has served many notable corporate clients.
John is a respected commercial and residential agent with experience in all forms of property, land and development. Involved throughout the region with over thirty years in the industry he has been involved with many strategic developments and has always retained enthusiasm and creativity for marketing and selling property at all levels from small residential properties through to major commercial developments and stately homes.
Involved on two occasions in the sale of Blythe Hall, the areas most expensive private residence he is currently involved in the listed building regeneration of the deaf school in Lancaster Road, Birkdale as a planning advisor and sales consultant, he is also marketing the Waterfront Ramada Scheme for national clients and has acted for various national companies including Sainsburys, Pontins and having also recently let the old bank Lord Street. Born in Ormskirk John is also passionate about his vocational interests in the regeneration and improvement of the area generally, sitting on the Southport Partnership Board providing an enthusiastic vision for growth and change in the local area where he has always worked and lived.
John continues to try and provide the best quality advice and service and is in the process of building a respected general practice of excellence, he is a pivotal part of a strong comprehensive team of respected individuals. with the ability to deal with all professional enquires, surveys, lettings, sales and planning matters all of which is an encouraging way forward in these difficult times. "I have always felt that dealing with the unusual and complicated is a strong point which sets me aside from less experienced agents, I continue to be extremely passionate about property and continuously strive to achieve the very best possible results for our clients."
Olivia joined us in October 2014 and is a much welcome addition to our growing team. Hardworking, enthusiastic and self motivated Olivia has previous experience in a customer service environment and has excellent communication and negotiation skills, she is friendly, helpful, trustworthy and confident, works effectively under pressure and thrives in a busy office. In her spare time she enjoys going to the gym and playing netball.
Debbies pleasant nature, knowledgable property insight and her helpful manner are a real bonus to sellers and buyers alike, she shares the company’s focus on customer service, innovation and quality and is known for providing a reliable, honest and professional service that delivers great results
Vikki joined us in September 2014 and her focus and attention to detail has instantly made her an invaluable part of our successful team. Hard working, enthusiastic and approachable, Vikki has an enviable breadth of experience which has left her well equipped to deal with a sometimes hectic work schedule, a true professional in every sense and an impressive CV which has seen her work as a PA for over 11 years, she understands what it takes to get the job done.
Responsible for styling our clients brochures, her keen eye for presentation is aided by an 'A' level in interior design and her passion for restoring antique furniture. Enthusiastic and determined to ensure our clients properties go to market in a timely manner and responsible for ensuring our branches and advertising are always at their best, Vikki is an excellent employee and a pleasure to work alongside. Says Vikki “I see Arnold & Phillips at the cutting edge with their advanced technology, systems and synonymous reputation. To be with a company which already holds an extremely positive public image is very rewarding”.
Daniel is an experienced photographer and has also previously worked as an estate agent so finds combining his two passions extremely rewarding. The technical and aesthetic qualities of his work are obvious, as is his artistic flair. His ability to convey our unique brand message through stylised photography and his skills in capturing the heart of a home are there for all to see.
Dan also creates our floor plans and is a qualified energy assessor so can produce EPC’S (energy performance certificates) which means he is able to provide the full marketing package for all our clients on one easy visit. Our vendors are always reminding us what a fantastic ambassador Dan is for our business, with his friendly and amiable approach its obvious he thoroughly enjoys his work.
Says Daniel ‘It would seem on the face of it a very straight forward process taking images of property but architectural and lifestyle photography is something which definitely improves with experience, I'm always looking for a new angle and constantly trying to improve my portfolio, I love the technology side of it too and I have to have the latest cameras and lenses’
Clare realised very quickly that this is her desired career path. Working in both the commercial & residential department, Clare is often the first point of contact for clients. Her friendly and natural attitude puts them at ease before they start the often stressful process of buying or selling a property. Clare is working towards gaining a NVQ level 3 in estate agency, and in the future hopes to study for her RICS qualification, her current focus remains gaining as much experience as she can in a fast paced sales environment ‘The nature of this job means I am dealing with new things each day, it adds an exciting aspect to my job role as no day is the same’.
An Ormskirk girl born and bred Kelly has over ten years experience in Estate Agency she has lived her whole life in the area so knows the local property market inside out and has been an integral part of Arnold and Phillips success.
Always patient, passionate and unwavering in her commitment to see her clients achieve a successful outcome, she truly enjoys interacting with people and often finds buyers and sellers turning to her for honest, professional advice.
Dedicated to delivering exceptional results in a stress free manner Kelly is an excellent negotiator and offers straightforward advice delivered with integrity
Louise has her very own unique approach to making friendly business relationships, she puts clients at ease instantly with her likeable personality which helps gain real customer trust. With 17 years of high end customer service through running her own successful business and being a popular fitness instructor, she has transferred those treasured skills to become a natural estate agent. Louise loves to meet new people and is a great listener, she is honest, trustworthy and a professional estate agent.
‘‘The housing market thourghly excites me and its a great time for me, I love it when I can help my clients achieve their dreams, whether it’s buying or selling! Buying a house is going to be the most expensive investments that most people make in their life, so, when I can find a buyer’s dream home, that’s what really thrills me. When I can get a fantastic offer on the sale of a seller’s home, I’m in heaven. I love it when I can achieve the goals of both my sellers and my buyers’’
A dynamic addition to the Arnold & Phillips Southport office, Rebecca joined us in October 2014 and her drive and enthusiasm bolster an already successful team of local market experts. A passionate Southport resident herself Rebecca embodies the growing young and vibrant demographic of the area where she lives and works. Her fresh and motivated approach set her apart from other agents, with a willingness to exceed clients’ expectations and achieve outstanding results.
She firmly believes that her clients deserve to receive the best price possible and always wants to be heavily involved throughout every stage of the house sale process. With over 11 years sales experience she demonstrates an exceptional work ethic and cultivates honest relationships, exemplifying a desire to succeed and establish new benchmarks. These personal and professional attributes are directly aligned with Arnold & Phillips high standards ensuring she is a natural fit within the company and alongside her colleagues.
With her friendly and helpful approach Rebecca will help you to feel relaxed and make sure your experience with us is a happy one.... says Rebecca “I am very excited about my future here at Arnold & Phillips and look forward to helping many clients with their move, I love nothing more than dealing with buyers and sellers on a daily basis and will always do my very best to help them get the best possible outcome”
Motivated, approachable and energetic, Sarah is a focussed sales professional, driven to achieving excellent results every time. An Ormskirk girl born and bred with previous local Estate Agency experience she is commited to ensuring each and every customer experiences the highest levels of service.
Attracted to Arnold & Phillips for the brand’s reputation and high level of integrity, she has nothing but positive things to say about the company and her attention to detail and emphasis on hard work fits perfectly with the company ethos - Sarah is a key asset to Arnold & Phillips team of outstanding professionals.
In her spare time Sara loves spending time with her family, has numerous creative interests, is well travelled and just like Sue at our Southport branch is an avid collector of shoes! ''I enjoy meeting new people and assisting them in what can be one of the largest transactions one may make, whilst making the process as smooth and stress-free as possible,” Sarah says.
Yvette is a bubbly, friendly Yorkshire girl who is one of your first point of contacts on the front desk at the Southport office and will always greet you with a smile on her face. With over 25 years experience in customer service she believes strongly that both vendors and buyers should receive the undivided attention they deserve, previous experience includes demanding roles working as PA for a solicitor, cabin crew and 10 years of working in the estate agency business. She has had experience in all aspects of the business including 4 years as manager of her own branch. This instantly likeable and well travelled Yorkshire girl has lived in Australia, Dubai, Cyprus and America and even has a North Carolina Real Estate Licence! Out of all these countries she chose to put down roots in sunny Southport and we are proud to have her as part of our team.
Says Yvette “From many years travelling the world and gaining experience working in the property and legal sectors I am really happy to bring my experience and smile to Arnold & Phillips”.
Nigel is a Chartered Surveyor and RICS Registered Valuer with a Master’s Degree in Surveying from the University of Reading. He is furthermore a Durham University graduate with an Honours Degree in Modern Languages. He also spent time living in Europe and studied at the Università per Stranieri Perugia.
Nigel has over 8 years experience in the local market. When away from the office Nigel spends time with his familiy and in the gym.
Sue has over 25 years’ experience of valuations, sales and marketing of residential property in Southport and the surrounding areas.
Driven to deliver customer service in all aspects of the property sales process and to ensure your move is as stress free as possible, having forged strong relationships with previous clients Sue welcomes many returning clients who value her warm, friendly and honest approach. Selling property is all she has ever done and her knowledge of the area together with the ability to communicate with clients at all levels, her experience, dedication and negotiation skills, she prides herself on her work from start to finish and to achieve the best results for her clients.
‘my passion is property and people its as simple as that ‘well mostly but shoes and handbags are a close second!’
Kate has one simple philosophy – hard work always gets results! Committed to ensuring our landlords and tenants are looked after throughout the terms of their tenancy agreements, Kate has built a solid reputation backed by a long and successful career in property management. Enthusiastic, friendly and totally professional, she gives all her clients exceptional individual attention and is commited to ensuring that the rental arm of Arnold and Phillips receives an equally high level of attention as our buyers and sellers.
Working alongside Stuart Umpleby, Sophie forms an integral part of a committed team and thrives on achieving excellent results for her clients. Sophies skill set is second to none when it comes to administration and with our ever growing number of rental properties she is an extremely valuable resource throughout the property management process. Sophie structures her role in a meticulous, professional and highly organised way, giving our clients someone they can truly rely on.
Open and honest, Laura is a valued member of our team and always strives to deliver a five star service and her focused, easy going approach means she is able to provide accurate and detailed administration information allowing us and our clients to make informed decisions about their property move.
An important member of our lettings team, Laura retains a high level of ethics and unity within the brand, and she always produces exceptional results for our landlords and tenants.
Throughout the region Stuart has earned a solid reputation for his commitment, honesty and integrity - attributes which are at the fore of his property transactions. Outstanding negotiation skills and business acumen are other well-honed assets that inform Stuarts proactive approach to the property market.
He has a real passion for property and uses his ample experience (we wont mention how long Stuart has been an estate agent) to readily identify with his clients’ needs. A great listener he works tirelessly to assist his clients in move with as little stress as possible.