The last year has been an uncertain time, with many of our customers and clients confused about what estate agents may or may not be allowed to do, but don’t worry we are here to help navigate you through the property market safely and support you with concerns and queries.
“If 2020 has taught us anything about this industry, it is the value of a good Estate Agent and given the guidelines and restrictions we have had to work under, this has never been more prevalent.” - Managing Director, David Arnold. (More from David below)
Your frequently asked questions
Can I still put my house on the market?
Yes we will still be able to put your house on the market, and we are following government guidelines to keep you safe during the whole process. As of government guidelines home visits will still go ahead providing they are for the progression of the sale of your property.
This means we will still be able to arrange a valuation, photography and a video of your property if requested/suggested.
If at any time you need to self isolate or want to stop viewings, just call our branch and we will assist you in rearranging your scheduled viewing/s.
Can I still go and view properties? Are people still allowed to view my property?
Yes, you will still be able to put your house on the market and have viewings.
If you are going to view a property we insist you take a look at all assets on our website and carefully consider if this property is suitable.
Details on our website will be,
- Written spec
- Floor plan
- Location maps
If you still like the property once looking at all of our media, then call us to make a booking.
Suggestions: You may want to secure your proof of funds, as some owners are requesting this before a viewing commences to reduce unnecessary footfall.
Please note: If any member/s of the household are showing symptoms or self-isolating then please let us know as soon as possible and we can rearrange any viewings.
What will I be able to do at a viewing, are there any rules / What do I do if I'm the homeowner?
We ask that everyone wear a mask during viewings, and abide by social distancing rules. We also want to insist that no more than two people attend the initial viewing.
We also suggest that the homeowner open all doors within the house to minimise contact.
If you are a viewer wanting to open any cupboards please discuss this with the owner or agent assisting you.
Suggestions: Bring hand sanitiser, and make sure you minimise touching surfaces.
Can I come into the branch?
Instead of visiting us in branch you can telephone us to discuss anything you may need. If we feel you need to come into the branch for whatever reason, please call us first so we can arrange this to you. As per government guidelines our branch layout has changed - we have plastic shielding up, and ask you to keep socially distanced and wear a mask (Unless medically exempt).
You will of course still be able to drop keys off and pick up your new keys or send us proof of identification.
Get in contact with your local branch
- Ormskirk - 01695 570102
- Chorley - 01257 241175
- Southport - 01704 778668
Is the Housing market okay? Should I delay going on the market?
The housing market is looking positive at this time, with the addition of the stamp duty holiday and people looking to expand to facilitate working from home we are seeing frequent offers on our properties for a good market value. We also note that many new listings are being added to our website daily - so sign up to our email notifications to be the first to view.
If you want to learn more about what the stamp duty means - click here
Can I move between tiers to view or move into a property?
The government has advised, where possible reduce the number of journeys within a tier two region.
Currently there is no ban on travelling into a tier three area, although there are warnings to “avoid” doing so unless necessary.
Although the govenrment does consider that house visits are classed as 'essential' travel when part of the property purchase and therefore allowed to go ahead, providing it is done so in a Covid-secure manner.
A note from our Director David Arnold:
If 2020 has taught us anything about this industry, it is the value of a good Estate Agent and given the guidelines and restrictions we have had to work under this has never been more prevalent.
In the last few months seven new members of staff have joined our ranks and we have taken our time to employ highly regarded professionals who can continue to provide the highest levels of customer service during these testing times. (Learn more about our staff)
I am proud to say that we have amazing people throughout the sales and support teams at Arnold & Phillips and if you have any questions relating to the local property market or how the current restrictions might affect your house move then please get in touch.
We are all here to help.
If you have any questions, send us a message on our social channels, or ring your local branch.
(Information Dated 12th October 2020)